Job Description

Nyaya Health Nepal, a Nepal-based NGO, delivers healthcare to underserved communities in Nepal in partnership with the Ministry of Social Development, Sudoorpaschim Provincial government, Nepal. Mobilizing global health best practices and on-the-ground implementation research, our team envisions a future where everyone is guaranteed universal health coverage as a human right, not a privilege. Our over 200+ staff members in Nepal deliver care to almost 200,000 people through our integrated healthcare approach, which involves the strategic use of technology and data to coordinate care across facilities and the community.

Management Structure:

Reports to: Community Program Lead

Location: Bayalpata Hospital & relevant field visits in the Community program working area in the Achham district.

Must-haves:

·        BPH or equivalent

·        Coordination, Communication and collaboration: We prefer those candidates who have good coordination, communication and collaboration skill and knowledge to engage the team, related stakeholders and partners.

·        Monitoring, facilitation and reporting: We prefer those candidates who have good monitoring, facilitating and reporting techniques to make more impactful the program.

·        Team Player: We need you to be an excellent team player, willing to grow and help others grow in team.

Big 3 Responsibilities:

 1. Provide mentorship to the community health program hubs and team under her/his area of responsibility to   support robust implementation of community healthcare programs.

2. Utilize data and metrics to monitor, evaluate, report and guide program implementation with mentorship and guidance from the Community Health Program Lead.

3. Build and Streamline Stakeholder Engagement Plans and protocols to support CHPA/CHNs for targeted and effective relationships management with Stakeholders.

Areas of Responsibility (AoR):

Provide mentorship to the community healthcare program hubs and team under her/his area of responsibility to support robust implementation of community healthcare programs.

·        The Program Coordinator (PC) reports to Community Health Program Lead (CHPL) and is reporting for management of the team within her/his area responsibility or a daily basis.

·        Supervise, mentor a serve as the direct contact for the Community Health Program Associate (CHPA) working within her/his area of responsibility.

·        Conduct a weekly one-one meeting with direct reports and manager.

·        Conduct annual performance evaluations for direct reports with comprehensive actionable recommendations provided to staff where needed as per organization's performance review system.

·        Ensure compliance to the organization's communications platform, including Asana, Gmail and G-call for effective communication.

·        The Program Coordinator is responsible for ensuring team members within her/his responsibilities are adhering to organizational systems and tools to the highest standard and are working across teams effectively to drive the programs and organization forward.

·        Support Community Health Program Associate (CHPAs) and Community Health Nurses (CHNs) to start and strengthen operation and management capacities hubs in new and old hubs.

·        Ensure all financial, operations and data system are running in hubs under her/his responsibilities as per plan so that the annual and quarterly objectives are achieved.

·        Ensure regular field visit (at least two time in a month) and spend at least one weeks in each hub under her/his responsibility to understand hub management, mentor hub leads (CHPA/CHNs) and provide recommendations to Community Health Program Lead.

·        Coordinate/Collaborate teams to align on programmatic, management and logistic need hubs.

·        Support in recruitment processes, onboard new members, mentor staff members to help them work at their full potential and support in development of employees who are not achieving their AoR by collaborating with Community Health Program lead and People Operations team.

·        Support Hub leads (CHPA/CHNs) to assess Professional Development needs in respective hubs across all tiers, collaborate with People Operation team to build the Professional Development annual plan to meet the needs and ensure its executions.

Utilize data and metrics to monitor, evaluate, report and guide program implementation with mentorship and guidance from Community Health Program Lead.

·        Contribute as a thought partner with the Community Health Program Lead for development of Community Healthcare metrics to inform program effectiveness and stakeholder engagements.

·        Utilize monthly and quarterly Community Healthcare metrics for the hubs, and work with the team to ensure program targets and objective are met.

·        Ensure utilization of Community Healthcare and Impact Development Program tools for care delivery and data collection.

·        Program Coordinators should actively participate in monthly review sessions at the Community Health Program (CHP) internal monthly data of each hubs, and then present findings from their overall coverage area to the program lead.

·        Ensure each CHPA/CHNs is reviewing monthly date of their respective CHNs and Coverage area in order, especially to established and implement program priorities.

·        Ensure CHPA/ CHNs understand where their programmatic gaps are and individual specific gaps so that they understand where to target their time and energy.

·        For targets not met, submit recommendations to your manager on programmatic action that needs to be taken to improve the targets in their areas (Program recommendations, HR needs, additional supports, etc.)

·        Assist Community Health Program Associate to improve every aspect of data collection and reporting, including accuracy internal consistency, completeness and timeliness.

·        Work in close guidance of Community Health Program Lead to support Hubs Leads to identify quality gaps through data and evidence and develop quality improvement projects and address those gaps.

Build and Streamline Stakeholder Engagement Plans and protocols to support CHPAs/ CHNs for targeted and effective relationships management with Stakeholders.

·        Work Closely with Community Health Program Lead to develop protocols and targeted Stakeholder Engagement Plans and execute collaboratively with Hub Leads (CHPA/CHNs).

·        Ensure the Stakeholders Engagement Plan's execution and all tiers of Community Health Care Program in hubs are working closely and collaboratively with the local health institutions and local government bodies.

·        Support Community Health Program Associate and Community Health Nurses to build continue strong working relationship with local government partners in all CHP Hubs.

·        Supporting Program Lead to obtaining expansion and program implementation approval.

The above list of responsibilities is not comprehensive, and the program Coordinator may be required to take on additional responsibilities, as determined by the line manager.