Job Description

Responsibilities

• Responsible for round the clock monitoring of the network infrastructure
• Detect and respond to alarms, open tickets, assist with troubleshooting as required
• Resolve the issue by utilizing documented processes and run books
• Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
• Contribute to a daily activity report and support troubleshooting activities as required
• Ensure ticket handover during shift changes in accordance to operations guidelines
• Installation and configuration of Enterprise Customers and provide
• Working on WAN link issue isolation

Job Specification

• Bachelor in computer engineering or computer related field
• Max. 1 year of work experience in ISP is preferred
• Technical understanding of internetworking technologies
• Knowledge on MPLS technology is preferred
• Strong written/verbal communication skills
• Ability to work in a tight schedule
• Flexible attitude towards work