Job Description

We are looking for tech savvy people interested to build their career in customer care and support.

This is a paid internship program and after three months the company will on-board you on a long term basis.

The role is key for learning the areas of software product knowledge, the technologies in the IT process and developing excellent customer care skills.

Responsibilities:

• Aid in the service desk functions, answering the general support email & phone requests and creating support cases to provide solutions. 
• Apply problem solving skills and knowledge of company software (RaraCMS) & services to perform client support. 
• Gather client as well as product requirements. 
• Maintain project logs. 
• Prepare CMS manuals. 
• Provide CMS training to customers. 
• Maintain meeting minutes. 
• System testing and prepare test reports. 

Requirements:

• Bachelor Degree, in progress; pursuing a degree in of Information Technology or Software Engineering. 
• Great written and verbal communication skills. 
• Ability to analyze issues and use judgment to make decisions. 
• Strong customer service and interpersonal skills. 
• Capacity to work well with groups and as an individual. 
• Possess positive attitude with an ability to learn new technologies. 
• Creative problem solving skills. 
• Flexible along with the ability to operate within a fast-moving environment. 
• Demonstrate practical experiences.