Job Description

Are you a dynamic Hospitality leader that is seeking an opportunity to evolve and establish your skills within an international environment? Do you have the fire and passion within you to continue learning? Are you up for the challenges of the changing dynamics and trends in Guest experience and travel? If you have checked off all the above, then you could be the right candidate. Hotel Royal Singi is seeking to recruit a dynamic, energetic and passionate Front Office Manager and become a core member of the hotel's journey onto its 25th anniversary where 2023 will see momentous celebrations and milestones.

Responsibilities:

• Will be responsible for leading the overall operations in Reception, Reservations and Guest Services of the hotel.
• Will train and manage team members, supervise/coordinate all related activities from reservations, arrivals, room allocation, departure including resolving any guest service recovery and opportunities.
• Will need to establish SOP and elevate standards of Guest experiences.
• Ensure proper equipment operation/maintenance to result in safety of both guests and colleagues. Will ensure the premises of the lobby are immaculate to welcome all guests.
• The Front Office Manager is directly responsible for hiring, talent development and performance reviews of the team and will report to the General Manager.
• Will be responsible for revenue management of OTA and direct upsells in the Front Office and at the same time minimizing operational costs arising from service lapses and errors.

Qualifications:

• Bachelor's Degree
• Minimum 4 years of Front Office and/or Guest Services experience within a hotel/resort (4/Sstar)
• Overseas experience is an asset
• Previous experience in Front Office Department is mandatory
• Previous experience in Reservations and Revenue Management is an asset
• Passion for leadership and teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills and problem resolution

Only shortlisted candidates will be screened and contacted back for an interview.