Job Description

ELIGIBILITY CRITERIA:

Senior Officer Level

Minimum Bachelor’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 4 years of related work experience Or

Master’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 3 years of related work experience

Officer Level

Minimum Bachelor’s Degree in the field of Information Technology /Computer Science /Computer Engineering with at least 3 years of related work experience Or

Master’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 2 years of related work experience

Junior Officer Level

Bachelor’s Degree with minimum 50% marks or CGPA 2.5 in the field of Information Technology/ Computer Science/ Computer Engineering with at least 2 years of related work experience

Senior Assistant Level

Bachelor’s Degree with minimum 50% marks or CGPA 2.5 in the field of Information Technology/ Computer Science/ Computer Engineering with at least 1.5 years of related work experience 

Age Limit

Officer/ Senior Officer Level: Age not exceeding 40 years as on application deadline

Senior Assistant/ Junior Officer Level: Age not exceeding 32 years as on application deadline 

JOB PROFILE:

1. Responsible for providing technical support for the Bank digital applications (CRM, LMS, BPM, MIS/BI, CRIS, AML/CFT, SBL Website, FAMS/INV, Net Banking, HRIS, CCMS, BPC Smart Vista, SharePoint, eDMS etc.)
2. Function as a liaison between Digital Banking vendor/service provider and the Banking Services Team for support and project delivery processes
3. Identify and escalate issues with tickets on technical areas to ensure application/processes run smoothly and issues are resolved rapidly with root cause analysis (RCAs)
4. Collaborate with Enterprise Project Management Office (EPMO) on new initiatives for channel and support all platform upgrades as needed
5. Perform UAT & identify issues that affect system processes, and assist in correcting them; ensure compliance through testing and analysis, including testing support for maintenance releases, as well as larger project releases
6. Remain updated on architecture, configuration and various system components (releases) for the Bank digital applications, including interfaces & dataflow of vendor components
7. Support department audits and provide corrective action in a timely manner
8. Maintain confidentiality of Bank customers
9. Adhere to all regulatory requirements of the Bank
10. Execution of any other assignments as advised by Senior Executives or immediate supervisor 

REQUIRED JOB KNOWLEDGE AND EXPERTISE:

1. Professional experience in retail/consumer banking application support function
2. Professional experience working with APIs, UX flow, web & app based technologies. Preferred with analytics & problem solving skills
3. Must be comfortable with development tools including C sharp & Java/Java script in Windows/Windows.net environment with a good understanding of overall architecture. Expert knowledge is not required.
4. Knowledge of digital eco system including online/mobile banking technology
5. Strong interpersonal & communication skills (verbal + written) with handling information confidentially and within compliance
6. Good knowledge of Office 365 tools and able to present as per need 

The Bank reserves the right to reject any/all applications without assigning any reason whatsoever. Depending upon the number of application received, the Bank may revise the minimum criteria as stated above and call only shortlisted candidates for further selection process.

Only candidates getting through the initial screening will be contacted for further selection process. Canvassing at any stage of the processes shall lead to disqualification of the candidate for this vacancy and any future recruitment process.

No Telephone queries will be entertained. Application received from any other medium other than Bank's website shall be disqualified.