• To ensure the delivery of quality service to the customer.
• To project a professional and warm image, maintain operational control and continuous improvement in operational and service efficiency.
• To achieve/exceed planned business growth of the branch by leveraging on retail products while ensuring high compliance standard as defined by Group & local policies and business strategy.
• New clients approaching bank (other channels)
• Pre-identified affluent employees from employers targeted by EB
• Employees  (no pre-identification) from employers targeted by EB
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, mobile/online training
• Proactively engaging with the “Hidden Affluent”
• Reaching out pro-actively to lower value businesses
• Proactively reaching out to high value Business Clients
• Proactively engaging with the “Hidden larger Businesses”
• Personal ETB Client: Updating KYC

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Responsible for satisfactory Audit Rating.

Regulatory & Business conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: air Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Direct and control Branch staff to comply with all laid down procedures and ensure strict adherence to statutory NRB/Group/SCBNL’s control provisions and procedure.

Other Responsibilities

• Embed here for good and Group’s brand and values.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Efficient and effective management of time with the ability to prioritize work.
• Live, demonstrate and inculcate the core values.
• Develop and coach staff.

Health and Safety:

• Adhere all the local Health & Safety rules & Group policy in line with Group Health & Safety planning and Group Health & Safety policy guide lines.
• Be a leader in managing Health & Safety risks to its assets.
• To encourage coordinators to pass on their knowledge gained so that staff benefits from Health & safety wisdom. 
• Encourage and assist in developing safety procedures.
• Ensuring rules and working practices are adhered to.
• To ensure the safe method of working practice within branches/units.
• Carryout workplace inspections and advice as necessary to improve method of working.
• Investigate accidents and dangerous occurrence and recommend means of preventing recurrence.

• Administrative, marketing and organization skills.
• Good communication skill
• Good Teamwork and leadership and good resource Manager.
• Ability to change and manage to change.
• Efficient and effective management of time with the ability to prioritize work
• Live, demonstrate and inculcate the core values
• Good customer dealing ability
• Developing and coaching staff