Job Description

Responsibilities

• Ensuring agents understand and comply objectives, performance standards, and policies.
• Monitoring and evaluating agent as well as team leader’s performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Performing system related job and managing workflow.
• Plan, schedule and operate daily operational task
• Conduct weekly/ monthly meetings
• Report preparation, identifying operational issues and suggesting possible improvements
• Working with other supervisors and team lead members to support agents and maximize customer satisfaction.
• Understand dish home Line of business and willing to work in other LOB as per requirement.

Job Specification

• Bachelor degree completed or running preferred management or any Faculty
• Computer literacy Ms-Office (Word, Excel) and others extra training related to call center
• At least 2-year work experience in related field
• Excellent interpersonal and communication skills
• Able to work in team and planning, problem solving ability.